{"id":12391,"date":"2026-05-06T00:52:21","date_gmt":"2026-05-05T16:52:21","guid":{"rendered":"https:\/\/dcshoes-us.com\/?page_id=12391"},"modified":"2026-05-06T01:13:57","modified_gmt":"2026-05-05T17:13:57","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/dcshoes-us.com\/index.php\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"\n<h2 data-section-id=\"1us7a8b\" data-start=\"144\" data-end=\"160\"><span style=\"color: #282828;\">Refund Policy<\/span><\/h2>\n<p data-start=\"162\" data-end=\"268\"><span style=\"color: #282828;\">We want you to feel confident with every purchase. If you\u2019re not completely satisfied, we\u2019re here to help.<\/span><\/p>\n<hr data-start=\"270\" data-end=\"273\" \/>\n<h3 data-section-id=\"1oqz2sh\" data-start=\"275\" data-end=\"297\"><span style=\"color: #282828;\">Return Eligibility<\/span><\/h3>\n<p data-start=\"299\" data-end=\"374\"><span style=\"color: #282828;\">You may request a return within <strong data-start=\"331\" data-end=\"354\">30 days of delivery<\/strong> for eligible items.<\/span><\/p>\n<p data-start=\"376\" data-end=\"400\"><span style=\"color: #282828;\">To qualify for a return:<\/span><\/p>\n<ul data-start=\"401\" data-end=\"534\">\n<li data-section-id=\"8652pf\" data-start=\"401\" data-end=\"460\"><span style=\"color: #282828;\">Items must be unused, unworn, and in original condition<\/span><\/li>\n<li data-section-id=\"4dno6m\" data-start=\"461\" data-end=\"500\"><span style=\"color: #282828;\">Original packaging must be included<\/span><\/li>\n<li data-section-id=\"i6ferh\" data-start=\"501\" data-end=\"534\"><span style=\"color: #282828;\">Proof of purchase is required<\/span><\/li>\n<\/ul>\n<p data-start=\"536\" data-end=\"598\"><span style=\"color: #282828;\">Returns that do not meet these conditions may not be accepted.<\/span><\/p>\n<hr data-start=\"600\" data-end=\"603\" \/>\n<h3 data-section-id=\"z2g2n6\" data-start=\"605\" data-end=\"629\"><span style=\"color: #282828;\">Non-Returnable Items<\/span><\/h3>\n<p data-start=\"631\" data-end=\"679\"><span style=\"color: #282828;\">The following items are not eligible for return:<\/span><\/p>\n<ul data-start=\"680\" data-end=\"786\">\n<li data-section-id=\"1gigz9s\" data-start=\"680\" data-end=\"702\"><span style=\"color: #282828;\">Worn or used items<\/span><\/li>\n<li data-section-id=\"1r1kvv8\" data-start=\"703\" data-end=\"736\"><span style=\"color: #282828;\">Final sale or clearance items<\/span><\/li>\n<li data-section-id=\"isxdg3\" data-start=\"737\" data-end=\"751\"><span style=\"color: #282828;\">Gift cards<\/span><\/li>\n<li data-section-id=\"esd3l6\" data-start=\"752\" data-end=\"786\"><span style=\"color: #282828;\">Items marked as non-returnable<\/span><\/li>\n<\/ul>\n<hr data-start=\"788\" data-end=\"791\" \/>\n<h3 data-section-id=\"oj1fty\" data-start=\"793\" data-end=\"818\"><span style=\"color: #282828;\">How to Start a Return<\/span><\/h3>\n<p data-start=\"820\" data-end=\"879\"><span style=\"color: #282828;\">To initiate a return, please contact our support team with:<\/span><\/p>\n<ul data-start=\"881\" data-end=\"938\">\n<li data-section-id=\"1gpiibx\" data-start=\"881\" data-end=\"899\"><span style=\"color: #282828;\">Your full name<\/span><\/li>\n<li data-section-id=\"1jmsjc5\" data-start=\"900\" data-end=\"916\"><span style=\"color: #282828;\">Order number<\/span><\/li>\n<li data-section-id=\"cpnfb1\" data-start=\"917\" data-end=\"938\"><span style=\"color: #282828;\">Reason for return<\/span><\/li>\n<\/ul>\n<p data-start=\"940\" data-end=\"975\"><span style=\"color: #282828;\"><strong data-start=\"940\" data-end=\"950\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" style=\"color: #282828;\" rel=\"noopener\" data-start=\"951\" data-end=\"973\">support@Dcshoes-us.com<\/a><\/span><\/p>\n<p data-start=\"977\" data-end=\"1044\"><span style=\"color: #282828;\">Once your request is approved, we will provide return instructions.<\/span><\/p>\n<hr data-start=\"1046\" data-end=\"1049\" \/>\n<h3 data-section-id=\"1pxje57\" data-start=\"1051\" data-end=\"1062\"><span style=\"color: #282828;\">Refunds<\/span><\/h3>\n<p data-start=\"1064\" data-end=\"1151\"><span style=\"color: #282828;\">After your return is received and inspected, we will notify you of the approval status.<\/span><\/p>\n<p data-start=\"1153\" data-end=\"1255\"><span style=\"color: #282828;\">If approved, your refund will be issued to your original payment method within <strong data-start=\"1232\" data-end=\"1254\">5\u201310 business days<\/strong>.<\/span><\/p>\n<p data-start=\"1257\" data-end=\"1269\"><span style=\"color: #282828;\">Please note:<\/span><\/p>\n<ul data-start=\"1270\" data-end=\"1388\">\n<li data-section-id=\"1glgndy\" data-start=\"1270\" data-end=\"1315\"><span style=\"color: #282828;\">Original shipping fees are non-refundable<\/span><\/li>\n<li data-section-id=\"nqoo2q\" data-start=\"1316\" data-end=\"1388\"><span style=\"color: #282828;\">Processing times may vary depending on your bank or payment provider<\/span><\/li>\n<\/ul>\n<hr data-start=\"1390\" data-end=\"1393\" \/>\n<h3 data-section-id=\"gbiesu\" data-start=\"1395\" data-end=\"1408\"><span style=\"color: #282828;\">Exchanges<\/span><\/h3>\n<p data-start=\"1410\" data-end=\"1555\"><span style=\"color: #282828;\">We offer exchanges for eligible items.<\/span><br data-start=\"1448\" data-end=\"1451\" \/><span style=\"color: #282828;\">If you need a different size or style, please contact us and we\u2019ll assist you with the exchange process.<\/span><\/p>\n<hr data-start=\"1557\" data-end=\"1560\" \/>\n<h3 data-section-id=\"uwbqi3\" data-start=\"1562\" data-end=\"1592\"><span style=\"color: #282828;\">Damaged or Incorrect Items<\/span><\/h3>\n<p data-start=\"1594\" data-end=\"1717\"><span style=\"color: #282828;\">If you receive a damaged or incorrect item, please contact us within <strong data-start=\"1663\" data-end=\"1685\">7 days of delivery<\/strong> and include photos if possible.<\/span><\/p>\n<p data-start=\"1719\" data-end=\"1754\"><span style=\"color: #282828;\"><strong data-start=\"1719\" data-end=\"1729\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" style=\"color: #282828;\" rel=\"noopener\" data-start=\"1730\" data-end=\"1752\">support@Dcshoes-us.com<\/a><\/span><\/p>\n<p data-start=\"1756\" data-end=\"1805\"><span style=\"color: #282828;\">We will resolve the issue as quickly as possible.<\/span><\/p>\n<hr data-start=\"1807\" data-end=\"1810\" \/>\n<h3 data-section-id=\"10caxry\" data-start=\"1812\" data-end=\"1839\"><span style=\"color: #282828;\">Late or Missing Refunds<\/span><\/h3>\n<p data-start=\"1841\" data-end=\"1877\"><span style=\"color: #282828;\">If you haven\u2019t received your refund:<\/span><\/p>\n<ol data-start=\"1879\" data-end=\"1975\">\n<li data-section-id=\"da96kq\" data-start=\"1879\" data-end=\"1913\"><span style=\"color: #282828;\">Check your bank account again<\/span><\/li>\n<li data-section-id=\"2oad9s\" data-start=\"1914\" data-end=\"1952\"><span style=\"color: #282828;\">Contact your credit card provider<\/span><\/li>\n<li data-section-id=\"14j727j\" data-start=\"1953\" data-end=\"1975\"><span style=\"color: #282828;\">Contact your bank<\/span><\/li>\n<\/ol>\n<p data-start=\"1977\" data-end=\"2019\"><span style=\"color: #282828;\">If you still need help, please contact us.<\/span><\/p>\n<hr data-start=\"2021\" data-end=\"2024\" \/>\n<h3 data-section-id=\"15a5db4\" data-start=\"2026\" data-end=\"2040\"><span style=\"color: #282828;\">Contact Us<\/span><\/h3>\n<p data-start=\"2042\" data-end=\"2113\"><span style=\"color: #282828;\">For any questions regarding returns or refunds, feel free to reach out:<\/span><\/p>\n<p data-start=\"2115\" data-end=\"2150\"><span style=\"color: #282828;\"><strong data-start=\"2115\" data-end=\"2125\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" style=\"color: #282828;\" rel=\"noopener\" data-start=\"2126\" data-end=\"2148\">support@Dcshoes-us.com<\/a><\/span><\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12391","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/pages\/12391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/comments?post=12391"}],"version-history":[{"count":2,"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/pages\/12391\/revisions"}],"predecessor-version":[{"id":12411,"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/pages\/12391\/revisions\/12411"}],"wp:attachment":[{"href":"https:\/\/dcshoes-us.com\/index.php\/wp-json\/wp\/v2\/media?parent=12391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}