Refund Policy
We want you to feel confident with every purchase. If you’re not completely satisfied, we’re here to help.
Return Eligibility
You may request a return within 30 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Original packaging must be included
- Proof of purchase is required
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Worn or used items
- Final sale or clearance items
- Gift cards
- Items marked as non-returnable
How to Start a Return
To initiate a return, please contact our support team with:
- Your full name
- Order number
- Reason for return
Email: support@Dcshoes-us.com
Once your request is approved, we will provide return instructions.
Refunds
After your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note:
- Original shipping fees are non-refundable
- Processing times may vary depending on your bank or payment provider
Exchanges
We offer exchanges for eligible items.
If you need a different size or style, please contact us and we’ll assist you with the exchange process.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery and include photos if possible.
Email: support@Dcshoes-us.com
We will resolve the issue as quickly as possible.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card provider
- Contact your bank
If you still need help, please contact us.
Contact Us
For any questions regarding returns or refunds, feel free to reach out:
Email: support@Dcshoes-us.com